Cancellation and Refund Terms

Vira Collective events are organized with limited capacity, private routes, closed-circle attendee lists, and third-party supplier planning. Refund requests are therefore reviewed based on event date, pass scope, payment status, and QR ticket usage.

Each request is reviewed through the reference number. The main attendee must provide the required verification information for requests made on behalf of guests in the order.

If the organization is cancelled by Vira Collective, attendees are informed through the reference record. Available options may include a new date, transfer to an equivalent event, or refund.

Weather, safety, official decisions, sea traffic, venue, or supplier-related mandatory changes may require the event plan to be revised. Users are informed as soon as reasonably possible.

If a user cannot attend, selected the wrong pass, or requests guest information changes, the request is evaluated according to the event-specific terms. Last-minute cancellation requests for limited-capacity dated events may not be eligible for refund.

After QR ticket generation, transfer, name change, or guest update is valid only if approved by the operations team. Unapproved transfers may be rejected at the door.

Refund requests for QR tickets marked as checked in are reviewed separately. Door logs, QR scan time, ticket status, and repeated scan attempts may be used in dispute review.

If the same QR code is scanned again, used by another person, or security instructions are not followed, refund eligibility may be restricted.

If a refund is approved, the process is initiated through a method compatible with the original payment. Processing times caused by banks, card networks, or payment providers are outside Vira Collective's control.

Partial refunds apply only when a specific attendee or pass item is approved for refund. Service fees, payment provider commissions, or event-specific deductions are evaluated according to the conditions announced before payment.

Cancellation or refund requests should be sent to the announced support channel with the reference number, main attendee name, payment contact detail, and request reason.

Additional information may be requested for incomplete or unverifiable requests. For security reasons, detailed payment or ticket information is not shared with anyone other than the order owner or a verified authorized person.